Cooperative Care Membership

- Visit Me or Virtual: Meet with me at my location in Budd Lake, NJ, virtually, or through a combo of both.

- In Your Home: I travel to you for sessions; this option is available for clients within a 15-mile radius of Budd Lake, NJ.

For current pricing and available options, please visit the Cooperative Care Memberships page.

Your household receives up to four sessions per month, with each session lasting up to 45 minutes total. All dogs in your household may participate. The four-session monthly allowance and 45-minute session limit apply to the household as a whole, not separately to each dog. Both membership options also include a personalized training plan, session recaps, between-session text support as needed, and video review as needed.

An initial assessment is required before starting a membership. This first session lasts up to 90 minutes and gives us time to review your dog’s body language, introduce cooperative care foundations and the consent mat, establish goals, and discuss membership options and scheduling.

Memberships focus on cooperative care and do not include general training or behavior concerns, such as loose-leash walking, recall, or behavior challenges unrelated to veterinary, grooming, or handling care. If you’d like to work on cooperative care alongside other goals, my Dog Training Services allow us to address those needs together.

Feel free to reach out if you’d like help choosing the best fit.

Sessions reset on the 1st of each calendar month.

If you join partway through a month, the full membership fee applies, and you’ll have up to four sessions to use before that month ends, subject to scheduling availability. A new allowance of four sessions becomes available on the 1st, even if your next payment date falls later that month.

Please contact me directly to schedule your sessions. You’re responsible for arranging and completing them within each calendar month, so I encourage you to plan ahead as my schedule fills up. If my availability prevents us from scheduling your included sessions, we’ll arrange replacement time or an appropriate credit. Sessions left unused because of your availability or a late scheduling request remain subject to the monthly allowance and expiration policy.

There’s no obligation to use all four sessions every month. Bear in mind that unused sessions do not roll over, accumulate, or reduce future membership payments. The monthly structure supports regular visits and ongoing practice.

If I need to cancel your session: I’ll give you as much notice as possible and help you find another time within the same month. If my availability prevents us from rescheduling that month, I’ll extend the session into the following month without deducting it from your new month’s allowance.

Automatic Renewals:

Your membership renews automatically each month until you cancel. Your next payment date is shown in your Client Portal. Billing dates are separate from session allowances: your sessions reset on the 1st of each calendar month, regardless of your payment date. For example, if you subscribe on the 15th, your payment renews on the 15th each month, while your session allowance resets on the 1st.

By subscribing, you agree to the membership terms outlined on this page and authorize recurring monthly charges for your chosen membership.

If a payment doesn’t go through:

You’ll be contacted about the payment issue. Sessions and between-session support will pause until payment is resolved. If you have an upcoming appointment, please contact me beforehand to confirm whether it can go ahead. Making a late payment does not extend the month’s session deadline or add sessions to your allowance.

Changes to membership pricing:

If your membership price changes, I’ll notify you by email at least 30 days before the new rate takes effect. You’ll have time to decide whether to continue or cancel before being charged the new amount.

You can cancel anytime without a cancellation fee. To avoid another monthly charge, cancel before your next billing date.

Canceling stops future renewal charges. Your sessions and between-session support remain available until the end of your current paid billing period. Calendar-month session limits still apply. If the 1st falls before your membership ends, your session allowance resets as usual, but those sessions must be used before your membership end date. Any appointments scheduled after that date must be canceled or arranged as separately paid sessions.

To cancel your membership:

1. Log in to your Client Portal.

2. Go to Profile Picture (bubble in top right corner) → "Manage Your Account" → Billing & Subscription.

3. Select your active membership, choose Cancel, and complete any confirmation steps.

If you have trouble accessing the portal or canceling, please email [email protected] for help. If you’d like me to cancel on your behalf, please send your request at least 48 hours before your next billing date so I have time to process it. You can still cancel directly through the portal anytime before your next renewal charge.

If I need to end your membership

If I’m unable to continue providing services, I’ll notify you in writing, stop future renewal charges, and confirm when your membership ends. We’ll also address any prepaid services I’m unable to provide through an appropriate credit or refund. Services may end immediately when necessary for safety.

Membership payments are nonrefundable, including for unused sessions or cancellation after a renewal charge. Why are payments non-refundable? Cooperative care memberships are limited in number. Your enrollment reserves a membership space and ongoing support for you and your dog, making that space unavailable to another client, regardless of how many sessions you use.

Unused cooperative care membership sessions cannot be exchanged for credits, refunds, or discounts on future payments. Canceling your membership stops future renewals but does not refund payments already made. This does not affect any refund required by law or arrangements we make if I’m unable to provide your services.

Please provide at least 24 hours’ notice to cancel or reschedule a session. Sessions canceled or rescheduled with less than 24 hours’ notice, and missed appointments, count as a used session.

Rescheduling depends on availability. My calendar often fills in advance, so I can’t guarantee another opening that same week or before the end of the month. Please keep this in mind before changing an appointment.

For the full cancellation, rescheduling, no-show, communication, and other service policies, please review the Dog Training Policies. These policies also apply to cooperative care services unless otherwise stated in the Membership Terms listed on this page.

À la carte support is available for:

Happy visits: Short visits with your veterinary or grooming team to help your dog feel more comfortable with the people and setting. Travel fees may apply beyond 15 miles of Budd Lake. Contact me for pricing.

Grooming visits: Coaching and support during your dog’s grooming appointment. Contact me for pricing.

Veterinary appointments: Hands-on behavior support during planned medical appointments, tailored to your dog’s needs and provided alongside your veterinary team. Contact me for pricing.

Emergency medical behavior support: Support during an emergency veterinary visit, subject to my availability and the facility’s policies. Please contact me directly and wait for confirmation that I can attend; sending a message does not reserve my attendance. $475 covers up to three hours, measured from when I leave for the visit until I return, including travel both ways, waiting, and appointment support. Additional time is $150 per hour, billed in 15-minute increments ($37.50). If additional time becomes necessary during the visit, I’ll confirm with you before extending support. As an important note, please seek veterinary care promptly rather than waiting for my response. My role is behavior support. Medical assessment and treatment remain with your veterinary team.

My attendance at grooming and veterinary appointments is subject to your provider’s policies. For planned visits, we’ll confirm permission to attend, details, and pricing before scheduling.

These à la carte services are separate from your membership. For happy visits, grooming visits, and planned veterinary appointments, payment is due before the visit through an invoice or payment link. Emergency medical behavior support is invoiced afterward, with payment due within seven calendar days of the invoice date. My fees cover behavior support only; veterinary and grooming charges are paid separately to the provider.

These Cooperative Care Membership Terms form an addendum to the Dog Training Policies, which are incorporated into this agreement by reference. All provisions of the Dog Training Policies remain applicable unless expressly modified by these membership terms. If there is a conflict, these membership terms control for cooperative care memberships.